Support

Need help with BraidHouse? Email us and a person will answer.

troy@getpyrate.com

We reply within one business day. So we can help on the first reply, please include the phone number on your account, the name of the app you are using, and what you were doing when the problem happened.

Common questions

Signing in

BraidHouse signs you in with your phone number. Enter it on the sign-in screen and we text you a 6-digit code. If the code does not arrive, check that the number is correct and that you can receive SMS, then request a new one. Email us if it still does not reach you.

Managing your membership

Your membership is billed by Pyrate, Inc. and managed on the web, not through the App Store. Open the app, go to the Account tab, and choose Manage Sub to open the billing portal in your browser. From there you can update your card, see invoices, or cancel. You can also email us and we will take care of it.

Deleting your account

You can delete your account from inside the app. Sign in, open the Account tab, tap Manage User, then tap Delete user and confirm. This permanently removes your account and your data from our database, and it cancels any active membership. It is not a temporary deactivation. If you cannot complete it, email us and we will delete the account for you.

Bookings and payments

Payments you take from your clients are processed by Stripe and paid out to the bank account you connected. If a payout looks wrong or a charge did not go through, email us with the client name and the date and we will trace it.

Reporting a problem

If something in the app is broken, tell us what you tapped and what happened instead. A screenshot or a screen recording helps more than anything else. Send it to troy@getpyrate.com.

Policies

Read our Privacy Policy and Terms of Service.

BraidHouse is operated by Pyrate, Inc.